How to replace a broken buckle on an Ergobaby Omni 360 carrier.

The Ergobaby Omni 360 is a fabulous carrier, it’s one of the most popular carriers in both my library collection and my retail side. But if it has one flaw it is that the side safety buckles are a little frail. I’ve never seen one fail randomly in use, but they do sometimes snap when attempting to open or close the buckle. Particularly if the alignment of the safety prong isn’t right. They are also quite suspectable to breaking if they catch on anything (car door etc).

However, the good news is that it is normally very easy to get replacements. Simply message Ergobaby and they will usually post you out a free replacement right away. Over the last 3 years I have had to replace 5 of these buckles (across 4 carriers!), and each time Ergobaby have sent me a replacement within a week. But what they’ve never sent is instructions on how to do it!

So for anyone needing to replace a buckle on their Ergobaby carrier – here is how to do it, as shown while I replace the buckle on one my library collection carriers:

So how do you do it?

Well …

  1. Email Ergobaby UK for a replacement buckle. It can help to take a photo so they know which one is broken, and it can also help to confirm which colour way so they provide the right colour buckle.
  2. Remove the old broken buckle. If you have a newer Omni you may well be able to simply unthread it. It will take a fair bit of force. However, if you have an older one the buckle will be too narrow and you won’t get it off this way. Instead Ergobaby advise you smash it off with a hammer or rolling pin. So if your struggling to get if off, instead wrap the buckle in a towel to protect you from flying debris and then hit it hard with a hammer or rolling pin and throw away the resulting pieces.
  3. Replace the new buckle. Check the other strap to ensure you are threading it correctly. I can’t stress this enough. The video above is edited in the middle because I threaded it on the wrong way first time! And then swore because I had to take it off and do it again!!
  4. It will take alot of force to pull the strap through the buckle. The new buckles are wider and designed to be able to pull onto the strap without unpicking the end, but it is a tight squeeze – so you really do have to wrench it. I find it easier to pull the elastic through first and then use the elastic as leverage to pull the rest through. It worked really well on this carrier, however, I’ve had others where it has proved almost impossible. Particularly if the stitched end is a little fatter (which is the case on some colourways! I always struggle more on my Pearl Grey carriers than I do on the blue ones!)… it might just not work. In that case you have two options. One, unpick the stitched end or, two, cut the elastic tidy loop off. If you unpick the stitched end chances are you will need to pay someone with an industrial sewing machine (like a local cobbler) to resew it. If you cut the elastic then you won’t have it to tidy the straps.

If you have any questions about replacing your own buckle please do get in contact and ask!

-Madeleine

Ergobaby Omni 360 Review

Omni means “all” or everything and the Omni 360 is the model from Ergobaby that has everything. Adjustable seat, 4 carrying positions, hood, pocket, lumbar pad, safety buckles. You name it, it has it.

Watch my full, in depth video review to see it in action or read on below for a summary of its main pros and cons!

Key Omni 360 Facts:

  • Weight tested from 3.5 to 20 kg (7 – 44lbs), realistically fits from approximately 8 weeks to about 2 years of age. This is the big thing to realise – the box and all the marketing says “birth to toddler”, but in practise this is a carrier that rarely fits before 8 weeks. The reason is the panel is simply too long and the carrier is very bulky and it’s just hard to get a good fit on a very young baby. You can sometimes get it to work a little earlier using this method to adjust the panel, but in practise it just works best once baby is over 8 weeks or so. Once baby is over that age it adjusts and continues working beautifully until around 2 years of age – so this is a fantastically long lasting carrier that you should get roughly 2 years of use out of.
  • Adjustable width. The secret to this longevity is the adjustable seat. Velcro tabs inside the waistband make it very simple to adjust the width of the seat to accomodate different sizes as baby grows. No need for an insert for younger babies, the seat can simply shrink down for a younger baby. Coloured markers make it really easy to know where to place the tabs, and of course you can place them between the lines too to get a really incremental fit as baby grows.
  • Bucket shaped seat ensures baby sits in a comfortable seated position with bum lower than the knees and the padding at the edge is a nice soft touch. As with any carrier – how you use it matters more than the carrier itself – but the bucket shape seat certainly makes it easier to ensure great positioning (you can read more about this here).
  • 4 Carrying positions: Front inwards, front outwards, hip and back carry. Which means this carrier grows with your child developmentally as well as physically, giving you both lots of carrying options. One of the real pros of the Omni 360 is how easily it adjusts between the inward and outwards modes – it can be adjusted with just one hand, and how well it does both. The bucket shaped seat ensures you can get a comfortable seated position for baby in both inward and outward modes. In fact this is genuinely one of the best carriers on the market when it comes to the outward position… it really does give a fabulously comfortable deep squat position. The hip carry doesn’t work quite as well as the other three, simply because it is quite bulky and the strap across the opposite shoulder often doesn’t sit very comfortably compared to other less bulky carriers.
  • Wide, firmly padded waistband with lumbar support pad. The waistband and lumbar pad is often the selling point of this carrier for many families. If it fits you well, this can be supremely comfortable and supportive and can work really well for those wanting to use their carrier on long walks or days out. It can take a bit of adjusting – and getting used to tightening from both ends to position the lumbar pad well – but once you get the hang of it becomes quick and easy.
  • Heavily padded shoulder straps. The straps are well padded and fairly bulky. These are the most marmite part of this carrier – many parents love the padding and find it really comfortable, while many other parents just find it too much bulk and ultimately choose something like the Beco 8 or the Beco Gemini, or even the Kahu Baby for something that feels less cumbersome.
  • The straps do up in 2 ways – offering both crossed and ruck sack options (X or H shape), which is great because so often couples sharing a carrier find that they have different preferences and so this carrier is more likely to work for both parents! Which is a big pro.
  • Tightening is one directional. This does mean you need to understand how to move the looseness around your back (as shown in the video) and can be hard for those with weak wrists. Which is a bit of a con compared to other carriers that offer two directional tightening, but it is something that most people can find a method that works for them, so not a huge con but worth being aware of.
  • Safety buckles. It is worth noting that the shoulder straps attach to the panel via a safety buckle. The buckle can be undone one handed, but requires a very purposeful movement so can’t be undone by accident or absentmindely. Which is a both a pro and a con – pro because of that added layer of security, but con because it makes it more fiddly to do up and undo. And also because the safety aspect of these buckles do make them a bit frail and they are prone to breaking if you don’t line them up properly and use a little too much force. I’ve had to replace 5 in the last 4 years! Ergobaby are fab at providing spares but there is that inconvenience factor of needing to replace.
  • Fits a wide range of parent shapes and sizes. In particular it works well on average to plus sized frames. The straps all have plenty of webbing and this carrier is designed to be inclusive and fit most parent shapes and sizes. But it is pretty bulky and so often doesn’t feel right on smaller or petite frames. Often more petite parents will tell me they feel like it is wearing them rather than the other way round. Even for bigger frames, it all comes down to fit – this works for a very wide range but not everyone. Carriers are a bit like jeans – different brands fit different people and small differences in shoulder shape and how it sits on your waist can make a huge difference to comfort so aways worth trying a few different brands on and comparing. However, this is a carrier that does fit a huge range and if it does fit you well it will be supremely comfortable.
  • Pocket. The Omni comes with a detachable pocket big enough for keys, phone and maybe a small wallet too. Fab for stowing those essentials, although its worth noting it is only attached by velcro and pretty easy to remove (and accidently misplace!).
  • One final con or “thing to be aware of” is that the lumbar pad is not removable. Which does mean when you come to back carrying it will sit over your stomach. This can be nice because it helps stabilise the waistband and give additional support, but some people don’t appreciate the additional pressure on their tummies or like the look. Also the inability to remove the lumbar pad does mean that the super petite do sometimes struggle to get this carrier tight enough (although this really is only an issue for absolute most slender of the population).
  • Comes in two main finishes, the standard “cotton” and the mesh as shown in the video above. There are two main differences. Firstly presence or absence of mesh on some of the panels and on the shoulder straps. Second is that the mesh has sliders to adjust between inwards and outward carrying modes, while the cotton has buttons. Both can be done one handed and/or without needing to put baby down, but the sliders are much faster and a bit less faffy. Their only con is if you are prone to fiddling, you might find yourself fiddling with them!
  • The mesh is marginally cooler. It is more breathable for baby, however, for the parent – so much of the warmth comes from the padding and the overal bulk and as this is the same on both … there isn’t a huge amount of difference. The bulkiness means that neither would be one of my top choices for the height of summer (you can see my top summer picks here).

All in all the Ergobaby Omni 360 is a fabulous all singing all dancing option. It is a great choice for anyone looking for a carrier that will last them a long time and offer lots of options as their family grows. Its a great for days out and long walks. Cost is £154.95 and these can be bought through the Sheen Slings webshop here. As an authorised Ergobaby stockist your new carrier will come under the Ergobaby 10 year promise, meaning your carrier is guarenteed for an incrediable 10 years! I also hire these out (and offer exclusive discounts to anyone who hires first) so you can try before you buy risk free too.

– Madeleine