The Ergobaby Omni 360 is a fabulous carrier, it's one of the most popular carriers in both my library collection and my retail side. But if it has one flaw it is that the side safety buckles are a little frail. I've never seen one fail randomly in use, but they do sometimes snap when attempting to open or close the buckle. Particularly if the alignment of the safety prong isn't right. They are also quite suspectable to breaking if they catch on anything (car door etc).
However, the good news is that it is normally very easy to get replacements. Simply message Ergobaby and they will usually post you out a free replacement right away. Over the last 3 years I have had to replace 5 of these buckles (across 4 carriers!), and each time Ergobaby have sent me a replacement within a week. But what they've never sent is instructions on how to do it!
So for anyone needing to replace a buckle on their Ergobaby carrier - here is how to do it, as shown while I replace the buckle on one my library collection carriers:
So how do you do it?
- Email Ergobaby UK for a replacement buckle. It can help to take a photo so they know which one is broken, and it can also help to confirm which colour way so they provide the right colour buckle.
- Remove the old broken buckle. If you have a newer Omni you may well be able to simply unthread it. It will take a fair bit of force. However, if you have an older one the buckle will be too narrow and you won't get it off this way. Instead Ergobaby advise you smash it off with a hammer or rolling pin. So if your struggling to get if off, instead wrap the buckle in a towel to protect you from flying debris and then hit it hard with a hammer or rolling pin and throw away the resulting pieces.
- Replace the new buckle. Check the other strap to ensure you are threading it correctly. I can't stress this enough. The video above is edited in the middle because I threaded it on the wrong way first time! And then swore because I had to take it off and do it again!!
- It will take alot of force to pull the strap through the buckle. The new buckles are wider and designed to be able to pull onto the strap without unpicking the end, but it is a tight squeeze - so you really do have to wrench it. I find it easier to pull the elastic through first and then use the elastic as leverage to pull the rest through. It worked really well on this carrier, however, I've had others where it has proved almost impossible. Particularly if the stitched end is a little fatter (which is the case on some colourways! I always struggle more on my Pearl Grey carriers than I do on the blue ones!)... it might just not work. In that case you have two options. One, unpick the stitched end or, two, cut the elastic tidy loop off. If you unpick the stitched end chances are you will need to pay someone with an industrial sewing machine (like a local cobbler) to resew it. If you cut the elastic then you won't have it to tidy the straps.
If you have any questions about replacing your own buckle please do get in contact and ask!